PLEASE DO NOT TEXT OR CALL US WHEN YOUR CARD IS DECLINED. WE CAN ONLY TELL YOU THE BELOW INFORMATION.

NOTE: Because of the high volume of credit card fraud, we are being forced to make sure our customers credit card Name, Address, Zip code and CVV number matches exactly what your credit card company has on file.

Unless you are an established customer who has purchased 2 or more orders over the past year. We will require that your shipping address and billing address match. If you do not have a credit card, you can always buy a prepaid card as we do honor prepaid cards.

Q. Why was my card was declined and I was still charged more than once for a purchase?

A. Any time your card is declined for any reason other than insufficient funds your bank will put a hold on that money. The funds are not actually moved from your account, but rather is put in a "hold" position waiting for the credit card processing company to charge your card or for the batch to settle on our end. Our batches automatically settle every day at midnight when declined funds are totally dropped by  PayJunction (the credit card processing company we use). No declined funds are deposited into Missouri Medical Supplies accounts . This Hold can take up to 5 days to be released by your bank.  You may want to contact your bank after the batch settles on our end to speed up the released of funds back into your account.

THINGS YOU CAN DO TO HELP SPEED UP RELEASING A HOLD.

1. Call your bank to see if they can release the hold from funds sooner. If you call before the batch settles your bank will tell you the charge went through. This is not the case at all. The funds are in a hold state between PayJunction, the credit card processing company we use and the credit care processing company that your bank uses.
   
2. Check your bank account after 24 to 72 hours.

Our system uses security measures to prevent credit card fraud. To ensure your card is charged the first time.

1. Make sure you apply the name, address and zip code that corresponds with the name and address the card was set up with in the Billing Address part of the order form.  If you are unsure of the address, contact your credit card company and update your card. If you are a new customer your shipping address must match your billing address. This is for verifacation. After the first order is established you may ship to a diffrend address.
   
   
2. Make sure you input the 3 digit CVV code on the back of the card normally located on the right side.
3. If you still have problems contact your credit card company to see if there is a discrepancy.
   
   

PLEASE BE SURE TO ADD US TO YOUR EMAIL SAFE SENDERS LIST or ADDRESS BOOK FOR THIS EMAIL ADDRESS

info@missourimedicalsupplies.com

*Your credit card billing statment will show you were billed from Missouri Medical Supplies.

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