• Shipping Timing
  

We try to ship within 24 hours of placed orders Monday through Thursday. Orders Placed on Friday will go out on Monday. No Orders will be shipped on Saturday or Sundays FOR ANY REASON. No orders will be shipped on recognized holidays.

On occasion we will get an incredible amount of orders and it will put us behind up to 5 days on shipping. This rarely happens and we take great measures to get your order out within 24 hours during business hours.

• Restock Charges
  

Customers will be charged for merchandise that is shipped back to Missouri Medical Supplies due to an incorrect address (provided by the customer) or unclaimed returned packages. All authorized returns are subject to a 25% product restocking fee, in addition, all shipping costs are the responsibility of the customer. If reshipment of unclaimed returned packages is desired, additional shipping cost will apply. Only unopened/factory sealed products will be considered for return and are subject to a 25% restocking fee. All opened products are non-returnable or refundable.

• Refused Packages - Customers will be billed for all shipping costs plus a 25% restocking fee for all orders where delivery is refused by the customer.

• Tracking Package 

When you place an order, You will receive a tracking number from USPS. Be sure that you add info@missourimedicalsupplies.com and usps.com to your email safe list.

Please also note that the shipping rates for many items we sell are weight-based.

• CHANGES TO EXISTING ORDERS

• Damage & Shortages

*Missouri Medical Supplies will not be held responsible for any lost or damaged packages that have not been insured by the buyer. You may purchase at Checkout.

Extreme care is used in filling and packing your orders. All items are checked, rechecked and packed by experienced personnel. Should discrepancies occur in your insured package, you should contact us immediately so that the problem can be resolved. All claims of shortage, or damage MUST BE MADE WITHIN SEVEN (7) DAYS OF RECEIPT OF THE PACKAGE. Major damage should be reported immediately to and inspected by the carrier. We will lend all assistance in helping to process your claim. USPS Damage: All packing materials should be kept until inspected by a USPS representative.

• Credit Chargebacks

 Customer chargebacks are lengthy and expensive for all parties Please contact us before doing a chargeback. We make every effort to resolve customer concerns. However, if we can’t reach a mutual resolution and you opt to file a chargeback with your credit card company (dispute our bill) and we determine that chargeback to be false, your credit card will be charged to cover the full amount of our losses, including a $35 chargeback fee.

• Limit of Liability

Missouri Medical Supplies, LLC., as a distributor for the products described in this catalog, warrants that representations for the products described, accurately reflect the manufacturer's representations to Missouri Medical Supplies, LLC.. Missouri Medical Supplies, LLC., therefore, expressly disclaims any and all warranties, whether implied, expressed or statutory, including the warranty of FITNESS FOR USE and MERCHANTABILITY. Missouri Medical Supplies, LLC. will, in no event, be liable for any consequential or incidental damages caused by the use of any products described in this catalog.

All materials being sold, including but not limited to all solvents, all chemicals, all oils, and all sterile diluents, are intended for laboratory or research use only. They are NOT for use as food additives, drugs, or other inappropriate applications. They are not intended for any form of human consumption and are not intended to be used to produce any product or substance that may be used for human consumption. All of the products must be handled only by qualified and trained individuals. When purchasing these products, the customer acknowledges that there may be hazards associated with their use. The Customer represents and warrants to Missouri Medical Supplies, LLC. that from customer's own independent review and study, the Customer is fully aware and knowledgeable about (I) the health and safety hazards associated with the handling of the products purchased; (II) industrial hygiene controls necessary to protect its workers from such health and safety hazards; (III) the need to adequately warn of health and safety hazards associated with products; and (IV) government regulations regarding the use of and exposure to such products. Missouri Medical Supplies, LLC., at it's sole discretion, reserves the right to limit the sale of any product, or to refuse the sale of any product to any customer deemed unqualified to make such a purchase.
What may be legal in one jurisdiction may not be legal in another. It is the Customer's responsibility to know and to abide by all of the laws and regulations of the jurisdiction in which you live or conduct business that may be related to the use of any product the Customer may purchase.

IN NO EVENT SHALL Missouri Medical Supplies, LLC., OR ANY OF IT'S OFFICERS, EMPLOYEES, AGENTS, OR REPRESENTATIVES BE LIABLE FOR SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES, WHETHER PURCHASER'S CLAIM IN CONTRACT, NEGLIGENCE, STRICT LIABILITY OR OTHERWISE. IN CONSIDERATION OF THE SALE OF PRODUCT TO PURCHASER, THE PURCHASER AGREES TO INDEMNIFY AND HOLD Missouri Medical Supplies, LLC., OR ANY OF IT'S OFFICERS, EMPLOYEES, AGENTS, OR REPRESENTATIVES HARMLESS FROM ANY AND ALL CLAIMS, EXPENSES, LOSSES AND LIABILITY OF ANY NATURE WHATSOEVER ARISING OUT OF PURCHASER'S HANDLING AND/OR USE OF PRODUCT, WHETHER USED ALONE OR IN COMBINATION WITH ANY OTHER PRODUCT.