- Contact Info
You are important to us!
For the quickest reply please use the form below.
Because we are a small company geared toward internet service, we do not take phone calls at this time but are working on that feature in the near future.
Our hours are 9am CST - 4pm CST M-F.
You may text us, but we are normally a bit slow about getting to them and wont reply after hours. TEXT LINE: 573-480-9022
IMPORTANT: In order to protect card holders and to Reduce Unauthorized Purchases and Credit Card Fraud, we only ship to the the Billing Name and Address of the card holder. Please note, we will cancel and refund your order without notification.
If a transaction is marked as Declined in the PayJunction Trinity system (The payment gateway we use), no funds will ever be transferred (and any pending charges will "drop off").
The customer may see a pending charge on their credit card since our AVS (Address Verification System) settings are configured to decline a transaction that does not have a matching billing address and/or zip code. This is because the card has sufficient funds to cover the transaction; however, the transaction was declined as a security precaution per your account's AVS security settings. When the billing info does not match the what the buyers credit card company has on file, it causes a red flag of possible fraud and declines the card.
This pending charge will disappear from the customer's credit card in 1 to 3 business days after our batch has settled. PayJunction will issue a reversal at settlement time. This reversal is then processed by the customer's card issuing bank. Then they will release any AVS declined transactions back to the customer once they have processed the reversal.
Again, nothing will be transferred so long as the transaction is marked Declined at settlement time.
PLEASE BE SURE TO CHECK YOUR SPAM BOX IF YOU DONT GET A REPLY WITHIN 24 HOURS
The captcha you entered is incorrect. Please try again.